Our client protection

The Deposit Guarantee and Resolution Fund (FGDR) Will open in a new tab , created by the law of 25 June 1999 is responsible for protecting and compensating customers in the event their bank fails.

The FDGR manages four guarantee schemes:

• The Deposit Guarantee covers deposit accounts and passbook accounts up to €100,000 (excluding State-guaranteed passbooks). 
• The Securities Guarantee covers all financial instruments up to €70,000.
• The Surety Guarantee covers regulatory surety commitments made by professionals for their clients.
• The Management Services Guarantee covers the inability of an asset management company to redeem or return to investors their financial instruments and cash.

The FGDR can also intervene in crisis resolution before a bank fails to avoid consequences for clients.

Created by law, the Deposit Guarantee and Resolution Fund (FGDR) is responsible for protecting and compensating a bank’s customers if it fails. This fund compensates deposits Will open in a new tab up to €100,000 per customer and per bank.

It covers adults and minors, companies, associations and any other professional group.

Deposit accounts are covered by the FGDR Deposit Guarantee (excluding exceptions guaranteed by the State).
Consult the list of products and the guarantee provided. Will open in a new tab
 

For any complaint concerning their relationship with Crédit Agricole CIB, the client shall approach their usual contact - point or the person whose contact details have been communicated to them as part of their relationships with Crédit Agricole CIB.

Crédit Agricole CIB urges clients to express any dissatisfaction in writing (letter or email).

Any claimant who is not a client of Crédit Agricole CIB may send a complaint to the General Secretariat of Compliance at the following postal address: 12 Place des Etats-Unis - CS 70052, 92547 Montrouge CEDEX.

Crédit Agricole CIB undertakes to:

• Acknowledge receipt of any written complaint within 10 working days of being sent;  
• Respond to the claimant within a maximum period of two months from the date the complaint is sent. 

If the claimant is not satisfied with the response, or if they do not receive a response within two months of sending their first written complaint, they may contact, free of charge one of the following mediators: 

• The ombudsman of the Autorité des Marchés Financiers (AMF), for disputes within its field of competence as specified on the AMF website (What is the Ombudsman’s remit?): 
  • by electronic form accessible on the AMF website (> Request for mediation) 
  • or by post to the AMF Ombudsman - 17 place de la Bourse - 75082 Paris Cedex 2 
• The ombudsman  of the Fédération Bancaire Française (FBF), for disputes within its field of competence as specified on its website:
  • by electronic form accessible on the FBF website (“Access to the form” tab)
  • or by post to the FBF Ombudsman - CS 151 - 75 422 PARIS cedex 9 

The claimant is free to refer the matter to the mediator of their choice, the latter being definitive for the dispute concerned. 

In the event of an issue concerning the granting of credit, the claimant may immediately refer the matter to the Credit Ombudsman for disputes within its field of competence by filing a claim on the Credit Mediation | Banque de France website Will open in a new tab .

For claims relating to a payment service, Crédit Agricole CIB shall send the claimant a response within 15 business days of receipt of the complaint, or, at the latest, within 35 business days in the event of exceptional situations. In accordance with Article L.133-45 of the French Monetary and Financial Code, Crédit Agricole CIB informs you that the bank does not offer claimants opting for an out-of-court settlement procedure disputes related to the execution and/or interpretation of account agreements and payment service contracts as provided for in the French Monetary and Financial Code. 

Crédit Agricole CIB examines transactions on a daily basis to determine whether there is a risk that our own transactions, or those we execute on behalf of clients, could constitute inappropriate behavior including, in particular, market manipulation or insider trading. 
 

As a financial intermediary regularly engaged in transactions with Crédit Agricole CIB, in case you observe any suspicious activities when trading with us we invite you to address any enquiries or observations directly to Crédit Agricole CIB’s Global Markets Regulatory Compliance (“GMRC”) team at the following mail addresses (Please do not disclose this information to your usual contact at the Front Office): 

• GMRC in the UK (GMRCAdvisorylondon@ca-cib.com) 
• GMRC at the Head Office (GMRCAdvisoryparis@ca-cib.com)

The GMRC teams remain at your disposal for any questions you may have.